法律
退款政策
本政策说明保障收件人和用户安全的限制与责任。
Scope
This policy applies to paid plans. Paid plans are billed through Paddle.com, our Merchant of Record. Your first domain is free and never requires payment.
Refund window
You can request a full refund of any payment within 30 days of that payment.
How to request a refund
Email support@freedomainmail.com from your account email address, or contact Paddle's buyer support at https://paddle.net. Refunds are issued by Paddle to the original payment method.
Cancelling
Cancelling stops future renewals. Your plan stays active until the end of the paid period. Outside the 30-day window, the unused part of the period is not refunded pro rata.
Removing domains
Removing a paid domain lowers the number of domains billed from your next renewal. It does not create a refund or a credit for the current period.
Exceptions
Charges are not refunded when the related address, domain or account was suspended for violating the Acceptable Use Policy or these terms.
保留期限与限制
Free Domain Mail 仅接收邮件——不会代您发送或转发邮件。公共临时地址会在 10 分钟后删除；自定义域名邮件会保留 30 天。附件从不存储，只保存文件名、大小和类型等元数据。
联系与滥用报告
Security reports: security@freedomainmail.com
Abuse reports: abuse@freedomainmail.com
Support: support@freedomainmail.com